Marshalls

About Marshalls

Established by Solomon Marshall in the late 1880’s, Marshalls is the leading UK manufacturer of natural stone and concrete landscaping products. Supplying the landscape, home improvement and construction markets, Marshalls continues to expand and now also have markets in France, Germany and China.

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Sainsbury's

de Poel Solution

  • Increased visibility of non-permanent staff usage
  • Standard Service Agreements for all suppliers
  • Assured compliance through rigorous supplier audits

About Sainsbury’s

Sainsbury's Supermarkets is the UK's longest-standing major food retailing chain, having opened its first store in 1869. The Sainsbury's brand is built upon a heritage of providing customers with healthy, safe, fresh and tasty food. Today it differentiates itself by offering a broad range of great quality products at fair prices with particular emphasis on fresh food, a strong ethical approach to business and continuous leadership and innovation.

Solution

e-tips® has considerably reduced the volume of invoices processed, from approximately 15,000 per year to 52 since its implementation in January 2004.

By putting in place Service Agreements and standardising pay and charge rates across a select panel of agencies, de Poel's expertise has also helped Sainsbury's to build better relationships and secure superior levels of customer service from their suppliers.

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British Gas

de Poel Solution

  • Increased legislative compliance
  • Management of timesheets and invoices through cloud based technology
  • Heightened visibility of non-permanent staffing usage
John Madden, Head of Volume Resourcing at British Gas comments: "de Poel has been able to improve the service. This improvement has resulted in a better relationship with the hirers, with improved quality of candidates and fill-rates but also the relationship with the agencies, by providing them with performance statistics in setting KPIs and also by selecting the agencies based on quality of service."

About British Gas

Supplying energy to 1.5 million homes, British Gas is the leading energy supplier in the UK. As a service provider, a key priority for British Gas is to have excellent customer service and they employ over 5,000 people in their call centres.

Solution

With their wide spectrum of job roles and locations throughout the UK, British Gas was finding it increasingly difficult to not only manage their temporary agency usage but also to fully understand their expenditure on temporary labour. British Gas understood the importance of having full visibility and control of their temporary agency labour spend as this will allow for better budget forecasting as well as assisting them with remaining legally compliant.

Since implementing e-tips®, British Gas has been able to gain much more visibility of their non-permanent workforce, especially with their compliance with the Agency Workers Regulations that came into effect in October 2011. e-tips® has an innovative traffic light candidate tracking system, making it simple and straightforward for British Gas to trace their candidates and the length of time worked.

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Warburtons

de Poel Solution

  • Service agreements in place with KPIs to monitor agency performance
  • Real-time management information available
  • Improved invoice accuracy and enhanced procedural efficiency

About Warburtons

Headquartered in Bolton, Warburtons employs approximately 4,500 employees in 13 different bakeries and 13 depots across the UK specialising in the production of bakery products.

Solution

With the company going from strength to strength, Warburtons realised that they needed to gain a tighter control and visibility of their temporary agency spend. They were aware that they used many agencies nationwide, each with their own charge rates as well as their own terms and conditions. This made it very difficult for Warburtons to understand their temporary agency usage and spend.

Warburtons has seen significant benefits since working with de Poel. Through the introduction of a standardised pay and charge rate matrix they saw first year savings of around 5% across their 24 locations in the UK.

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Yodel

de Poel Solution

 

 

About Yodel

Yodel is a parcel delivery company based in the UK. Formerly known as Home Delivery Network, Yodel was formed in May 2010 following the acquisition of DHL Express (UK) Limited. Handling over 135 million parcels each year, Yodel has approximately 1,500 clients.

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Bupa Home Healthcare

de Poel Solution

  • Centralised control
  • Bespoke Management Information reports
  • Standardised Service Agreements

About Bupa Home Healthcare

Working alongside the NHS, social and educational establishments and private medical insurers, Bupa Home Healthcare is the UK’s most experienced provider of comprehensive specialist homecare.

Solution

Providing such specialist services to a wide range of patients, Bupa Home Healthcare realised the necessity of having central control across their organisation to ensure that their patients receive the best care possible. Since partnering with de Poel, Bupa Home Healthcare has been able to gain better visibility of their non permanent staffing spend across all of the UK, providing them with the ability to manage and control their spend much more efficiently. Through standardised Service Agreements and KPI’s for agencies, Bupa Home Healthcare is now also able to guarantee the quality of their temporary staff on a nationwide scale.

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Argos

About Argos

Argos is part of Home Retail Group, the leading retailer for home goods and general merchandise in the UK.

Argos is a unique multi-channel retailer recognised for choice, value and convenience. They sell over 35,000 general merchandise and products for the home from over 750 stores throughout the UK and Republic of Ireland, online and over the telephone.

Through their stores alone they serve over 130 million customers a year and on average, 18 million UK households have an Argos catalogue at home, at any time.

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Carlsberg

de Poel Solution

  • Increased staff retention and productivity
  • Consistent and standard terms and conditions for supplying agencies
  • Enhanced Management Information

About Carlsberg

Carlsberg UK is a wholly owned subsidiary of the world famous Carlsberg Group. Carlsberg UK is the country’s fourth largest brewer and has remained one of the UK’s leading lager brands since its introduction to the British beer market in 1868. With more than two thousand employees across the country, Carlsberg UK produce more than a billion pints of beer each year.

Solution

Since the introduction of the Agency Workers Regulations (AWR), Carlsberg UK realised the requirement for enhanced visibility and control across their national operations. Carlsberg UK were aware they had limited Management Information across the business, with no standard set of terms and conditions for their supplying agencies resulting in inconsistent charging. de Poel has been able to provide Carlsberg UK with detailed Management Information across all of their locations, enabling them to have better visibility and control, and compliance, especially important in light of the AWR. Using specialised recruitment agencies, Carlsberg UK no longer have difficulty in procuring specialist roles within the company, and in turn has improved staff retention and productivity.

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VolkerFitzpatrick

de Poel Solution

  • Invoices reduced from 5,000 per week to 1
  • Increased visibility and a wealth of Management Information
  • Legislative compliance
“We have been delighted with de Poel - their expertise and knowledge of the industry provides us with peace of mind regarding legislative compliance.”

About VolkerFitzpatrick

VolkerFitzpatrick is a multi-disciplinary contractor, working in the civil engineering, building and rail infrastructure sectors.

The company's success is based on ensuring it has a sound understanding of the customer's vision, which is then delivered on time and to budget. The company's staff are also crucial to its success, and it strives to maintain a motivated, well-trained and fulfilled workforce.

Solution

VolkerFitzpatrick identified the opportunity to improve visibility and control in order to forecast accurately and more importantly to ensure equality for all temporary agency workers by standardising pay rates.  VolkerFitzpatrick realised the necessity to work with a neutral vendor who operated independently from recruitment agencies in order to provide a level playing for all agencies and temporary agency workers.

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Marie Curie

de Poel Solution

  • Cost saving on non-permanent staff
  • Greater control
  • Standard Service Agreements, ensuring quality

About Marie Curie

Launched in 1948, Marie Curie is a UK charity dedicated to the care of people with terminal illnesses. Marie Curie provides care and support for terminally ill patients through their 2,000 nurses and 9 hospices in the UK.

Solution

Providing high quality care is of the utmost importance for Marie Curie and it was this drive for quality assurance that resulted in the partnership of Marie Curie and de Poel in 2012. Marie Curie has seen numerous benefits of working with a neutral vendor partner for non-permanent staff including gaining centralised control over their non-permanent staffing spend. de Poel also implemented a standard Service Agreement and set Key Performance Indicators (KPI’s) for all supplying agencies. Gaining better visibility and control as well as all agencies working towards the same terms and conditions has allowed Marie Curie to focus on, and ensure, their patients get the best care possible.

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Ramsay Health Care

About Ramsay Health Care

As a provider of independent healthcare in the UK, Ramsay Health Care has 22 private hospitals in addition to nine treatment centres and three neurological units enabling them to provide a comprehensive range of treatments for their patents.

Ramsay Health Care was founded in 1964 by Paul Ramsay and provides care not only in the UK, but also in Australia, France, Indonesia and Malaysia.

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Nightfreight

de Poel Solution

  • Better agency relationships
  • Dedicated account management team
  • 20,000 invoices per year reduced to 52

About Nightfreight

Founded in 1984, Nightfreight is now the market leader in overnight delivery services, specialising in the delivery of 'irregular dimension and weight' freight. Operating a fleet in excess of a thousand vehicles, they have over 50 depots around the UK.

Solution

When Nightfreight chose de Poel as a partner in 2007, they were working with 153 different agency suppliers for the provision of temporary agency staff. A lack of transparency of charge rates, resulting in rate inconsistencies across a high annual agency spend created budgeting and central control difficulties. Nightfreight reported little agency commitment and an absence of any 'partnership feeling'.

e-tips® and its reporting tools remain extremely valuable in allowing Nightfreight head office to monitor and control the spending activities and employment patterns at individual depots and regions, creating opportunities for better budgeting.

Dedicated Account Management service continues to be effective in providing support to Nightfreight. The Account Manager is regularly in touch, through quarterly review meetings, with key sponsors keeping them informed of developments and opportunities within the agency market.

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United Response

About United Response

Founded in 1973, United Response is a registered national charity, supporting people with physical disabilities, learning disabilities and those with mental health needs.

Taking a person-centered approach, United Response provide support to people so they can live their lives as independently as possible. They have over 300 locations across England and Wales, supporting 2,000 people and employ over 3,500 staff.

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Veolia Environmental Services

About Veolia

Having a UK presence since 1990, and as the leading recycling and waste management company, Veolia employs 12,000 people.

Providing environmental services to both commercial and industrial customers, as well as the general public, it is estimated over a third of the population in the UK benefit from Veolia services.

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Brakes Group

de Poel Solution

  • Compliance with recruitment legislation
  • Agency management
  • Dedicated account management team

About Brakes Group

The Brakes Group is a leading European supplier to the catering industry.  With 10,000 committed staff based in over 80 locations, their thorough understanding of caterers’ needs is underpinned by over 50 years experience and a passion for innovation, quality and service.

Solution

The collaborative partnership between de Poel and Brakes Group began in 2009, providing Brakes Group with the ability to control their non-permanent labour more effectively throughout their operations in the UK. As a result, Brakes Group has been able to reduce cost and maintain quality of service, as well as manage agency suppliers, in a more holistic way.

Throughout the relationship, de Poel has continued to diversify and adapt in line with Brakes Group’s requirements. With the tiered approach to account management, de Poel provides day to day contact for site managers, whilst allowing their senior management to focus on additional cost saving initiatives ensuring Brakes Group continue to operate an efficient contingent workforce.

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Mears

About Mears

Starting as a private building contractor in 1988, Mears now work in partnership with social housing organisations to repair and upgrade the homes of approximately 20,000 people in the UK. From inner city estates to rural villages, Mears focus on long-term outcomes to enhance the quality of people’s lives.

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Wolseley

de Poel Solution

  • Significant cost savings
  • Management of all timesheets and invoices through cloud-based system
  • Compliance and visibility of AWR

About Wolseley

Wolseley UK is the trading arm of Wolseley plc in the UK. Wolseley plc is the number one distributor of heating and plumbing products in the world and is also a leading supplier of building products.  Wolseley UK’s head office is at Leamington Spa and they supply construction products nationwide through their branch network.

Solution

Wolseley UK realised there was an inconsistency of pay rates and agency margins being charged by their agency suppliers and also wanted to ensure that high-quality staff were being supplied across their whole branch network in the UK.

Quality of staff supplied has been significantly improved after Wolseley partnered with de Poel. The number of agencies has been reduced by over half and now all work to a standardised service level agreement. This service level agreement ensures that all agencies are working with Wolseley on the same terms and conditions and Key Performance Indicators (KPI's), including compliance checks, compelling the entire agency panel to compete on service, rather than price.

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McCain

de Poel Solution

  • AWR compliance
  • Regular Management Information
  • Direct cost savings

About McCain

McCain is a privately owned, multi-national leader in the frozen food industry, manufacturing quality products like French fries, appetizers, pizzas, vegetables, desserts, entrees and oven meals.

With an expanding workforce of over 20,000 employees and 6 locations nationwide, McCain realised they required further visibility of their temporary agency labour usage.

Solution

McCain identified that they could improve their efficiency of temporary agency rates and lower procurement costs, removing any division nationwide through a standardised model.  Rates needed to be negotiated between suppliers, a service that de Poel could provide.

Through the de Poel model, McCain now have a dedicated account management team who assist McCain with their agency suppliers, ensuring that McCain receive the quality and quantity of staff they require at a negotiated and transparent price.

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Royal Mencap Society

de Poel Solution

Royal Mencap Society case study to follow...

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SITA

de Poel Solution

  • Improved agency performance and quality of service
  • Enhanced relationship between SITA and supplying agencies
  • Increased Management Information available through e-tips®

About SITA

SITA UK is a recycling and waste management company, generating environmental value, social value and economic value from the nation's waste. The company delivers environmentally responsible and increasingly innovative solutions for the public, local government, industry and commerce, enabling customers to reduce their impact on the environment.

Solution

The production of a single, consolidated, weekly invoice per division has dramatically reduced the number of invoices processed from over 9,000 per year down to 52 per year per division and has significantly increased invoice accuracy and increased processing speed.  In addition to this, Sita has seen an improvement in service delivery and enhanced relationships with their suppliers. By reducing the number of agencies to a selected and regularly audited panel, they noticed a distinct improvement in performance and quality.

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Viridian

de Poel Solution

  • Increased transparency of temporary agency labour spend
  • Significant cost savings
  • Agencies operating to one standard set of terms and conditions

About Viridian

Founded in 1945, Viridian has grown rapidly to provide housing to those most in need including families, retirement housing, care homes, hostels and key worker and student accommodation. They provide around 16,000 homes for more than 30,000 people across the UK, with the aim to provide quality homes for residents to make most of their lives.

Solution

Through our knowledge and influence within the recruitment industry, de Poel has been able to identify and deliver significant cost savings on Viridian's temporary agency labour spend. By using de Poel’s innovative system e-tips®, Viridian have gained more visibility and control though specific and detailed Management Information reports.

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Banner Business Supplies

de Poel Solution

  • On-going support and advice from a dedicated Account Management team
  • Extensive audits on all agency suppliers
  • Improved relationships with suppliers

About Banner Business Supplies

Banner Business Supplies Ltd is the foremost independent distributor of office stationery, technology products, consumables, and workplace services in the UK and Ireland.  With more than 400 suppliers and thousands of customers they provide global solutions for prestigious multi-national clients and organisations within both the public and private sectors.

Solution

Agencies were reduced by just under half, without affecting supply, offering improved service levels and a higher quality of staff.  This brought about enhanced client and customer satisfaction and better relationships between the two parties. The introduction of e-tips® has resulted in over 2,200 invoices per year being consolidated into electronic invoices, cutting back office administration dramatically and delivering significant cost and time savings.

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Shaw healthcare

de Poel Solution

  • Optimum rates established to achieve direct cost savings of around 9.7% per year
  • Legal compliance through a standard Service Agreement
  • Dedicated Senior Account Manager for ongoing support and advice

About Shaw healthcare

Launched in 1986, Shaw healthcare is now one of the UK's leading healthcare providers providing care to over 3,000 people through a broad range of services, from care packages to low level support in the community for older people and adults with physical, sensory or mental health support needs.

Solution

Through the introduction of formal Service Agreements and a reduced panel of supplying agencies, de Poel were able to help Shaw healthcare manage and guarantee quality candidates for a wide spectrum of job roles. The Management Information available on e-tips® has allowed Shaw healthcare to gain unprecedented visibility and control of their temporary agency workforce, giving them the ability to budget more effectively as well as more efficient allocation of staff resource.

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Turning Point

de Poel Solution

  • Standard Service Agreements implemented
  • Key Performance Indicators introduced to all agency suppliers
  • Increased Management Information available

About Turning Point

Turning Point is a provider of specialist and integrated services that meet the needs of individuals, families and communities across England and Wales and have been operating for over 40 years. Turning Point have a track record of finding innovative ways of delivering services to maximise effectiveness and reach as many people as possible. 

Solution

Since the collaborative partnership began in 2007, Turning Point operate with a temporary agency workforce which is visible, controlled, cost-effective and, most importantly monitored through their Service Agreement.  de Poel’s knowledge and experience, within both the recruitment and care industry, is ensuring Turning Point are informed of and compliant with legislation affecting the use of temporary agency workers. de Poel continues to work closely with Turning Point to ensure the panel were chosen on their skill sets, volumes, geographic locations and track record in service levels.

 

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Shanks

de Poel Solution

  • Better staff quality and retention rate
  • Standard terms and conditions for all agency suppliers
  • Improved efficiency across all locations

About Shanks

Shanks offer tailored waste solutions, working in partnership with customers, local communities and regulators to increase recycling and reduce waste to landfill.  They provide collection, recycling and treatment services to the Public sector, commercial & industrial and construction and land remediation customers.

Solution

Shanks are receiving a much higher level of service and witnessing an increased retention of good quality staff which contributes to their striving commitment to high standards and exceed customer expectations. Effective briefings and a clear communication process enabled Shanks to immediately achieve 100% compliance to the de Poel solution, enabling them to enjoy maximum benefit and cost savings from implementation.

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Avante Partnership

de Poel Solution

  • Real-time visibility, Management Information and control over spend
  • Reduction of invoices from 5,000 per year to just 52
  • Standard Service Agreement for all agency suppliers

About Avante Partnership

Established in 1990, Avante Partnership is a not-for-profit organisation and one of the largest social care providers in the South East. Through their residential care homes, domiciliary care services and community support services, Avante Partnership provides support for more than 3,000 people a year.

Solution

Through standardising Service Agreements and pay and charge rates, Avante Partnership are now able to control and budget their temporary agency spend more effectively. This, combined with the Management Information available through e-tips®, has provided Avante Partnership with heightened visibility, as well as improving the accuracy of their monthly accounting.

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St. Anne's

de Poel Solution

  • Centralised control of temporary agency spend
  • Standard Service Agreement for all supplying agencies
  • Select panel of agencies ensuring quality to St. Annes

About St. Annes

Established in 1971, St. Anne's is a major provider of social care services in Yorkshire and the North East. From homeless people and those with learning disabilities, to individuals with mental health and drug and alcohol problems, St Anne's promotes independence, opportunity and inclusion. Their person-centred approach and commitment to the provision of high-quality services means they can continue to support individuals as their needs and goals change, helping them to live as full and active members in their local community.

Solution

By using e-tips®, St. Annes has reduced their yearly invoice total from around 5,000 to just 52. This has saved St. Annes considerable administration costs and resource has been effectively moved elsewhere within the business. Indirectly, through the reduction in invoices alone, St. Annes saved £175,000 within their first year of partnering with de Poel.

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Scope

About Scope

Scope is a UK registered charity, working with disabled people and their families providing support, advice and information. Founded in 1951 by Ian Dawson-Shepherd, Eric Hodgson, Alex Moira and Jean Garwood, with the aim to expand and improve services for disabled children.

With services in England and Wales, Scope provide community services, domiciliary care, residential services, specialist education and transition services for disabled adults and children, as well as their families.

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Making Space

About Making Space

Established 30 years ago, Making Space originally was founded to support people affected by mental health conditions. However, over the years, Making Space has expanded their services to encompass those with physical and mental health conditions as well as those with learning disabilities and dementia. 

Making space provide services such as, family intervention services, supported housing, care homes, residential accommodation and clinical services, amongst any others, throughout England and Wales.

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Sense

About Sense

Supporting adults and children who are deafblind, as well as those with single and multi-sensory impairments, Sense is a national charity that work throughout the UK. Founded in 1955, Sense offer educational and leisure opportunities as well as a range of housing to their service users.

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Livability

de Poel Solution

Livability case study to follow...

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Community Integrated Care

de Poel Solution

Community Integrated Care case study to follow...

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The Children's Society

de Poel Solution

The Children's Society case study to follow...

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Action for Children

de Poel Solution

Action for Children case study to follow...

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Premier Foods Group

de Poel Solution

Premier Foods case study to follow...

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Pilkington

de Poel Solution

Pilkington case study to follow...

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British Sugar

de Poel Solution

British Sugar case study to follow...

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Allied Bakeries

de Poel Solution

Allied Bakeries case study to follow...

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Viridor

de Poel Solution

Viridor case study to follow...

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LondonWaste

de Poel Solution

LondonWaste case study to follow...

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Biffa Waste Management

de Poel Solution

Biffa case study to follow...

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Ryder

de Poel Solution

Ryder case study to follow...

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Palmer & Harvey

de Poel Solution

Palmer & Harvey case study to follow...

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A F Blakemore

de Poel Solution

A F Blakemore case study to follow...

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Care UK

de Poel Solution

Care UK case study to follow...

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Four Seasons Health Care

de Poel Solution

Four Seasons Health Care case study to follow...

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