Whilst the recruitment industry remains unregulated, it can be difficult to know what to expect from an agency supplier. Whilst the intention to improve supply arrangements is a great start, the key to implementing effective supply-management strategies depends on businesses having knowledge about the marketplace they are dealing with and a full understanding of agency responsibilities. This report breaks down what you should expect from agencies generally and within specific industries. It demystifies rates and rate calculations, and lists key questions you might want to ask of all your agency suppliers before going into partnership.