Overview
The P&H Group is the UK's number one delivered wholesaler for both the independent and multiple retail trade with complete nationwide distribution facilities. Widely considered as the one-stop shop in retail, the service doesn't end at delivery alone - the P&H Group can provide a complete package to suit every business.
Testimonial
“Temporary agency labour is essential in enabling us to accommodate our seasonal trading patterns and we identified the opportunity to reduce the costs of this resource by rationalising and improving our temporary agency labour procurement processes.
We chose to work with de Poel due to their experience and knowledge of the market in addition to the speed with which they could deliver a fully implemented solution.
de Poel have exceeded our expectations and their supplier solution was delivered efficiently and professionally with very little disruption to the day to day operations of the business. Implementation of panel agencies have already obtained savings and with the introduction of e-tips® the administrative cost of consolidating and processing invoices has all but disappeared - an immeasurable benefit.”
Case Study
Client:
The P&H Group is the UK's number one delivered wholesaler for both the independent and multiple retail trade with complete nationwide distribution facilities. Widely considered as the one-stop shop in retail, the service doesn't end at delivery alone - the P&H Group can provide a complete package to suit every business.
Client's issue/s:
P&H diagnosed the considerable annual expenditure and back office administration associated with agency usage. With over 76 agencies supplying temporary staff across the country they pinpointed inconsistency of agency standards with a dramatic variation in costs and quality of staff.
Solution
Review current agency operations, scrutinizing pay, overtime and charges. Compare agency quality of service. Endeavour to reduce the administration procedure associated with temporary staff.
Approach
Primarily commission de Poel to engage in a study of P&H temporary staff agency operation and reassess the associated administration structure.
Implementation
A rigorous analysis process was adopted in order to distinguish staff requirements, service levels and agency spend encompassing their seasonal diversity. A review of P&H's 20 nationwide distribution centres was implemented pinpointing any geographic anomalies. On completion de Poel recommended a condensed panel of agencies which were endorsed by P&H. A series of agency presentations outlined the agreed pricing structure and detailed the mutual benefits of service agreements.
Following individual consultation with the approved agencies, a service level was agreed which guaranteed P&H's precise service level needs and encompassed seasonal changes.
A meticulous examination of P&H's back office system was essential in order to integrate de Poel's invoice and timesheet processing software, e-tips® into their systems, assuring minimal disruption. Fundamental information was then input into the system, whilst modifying e-tips® to incorporate their requirements, this guaranteed management information was both accessible and constructive.
Results
de Poel implemented a bespoke agency labour supplier management solution to standardise supply cost and quality, in order to improve value, and quality of service received.
Agency suppliers were significantly reduced from 76 down to only 46 operating across 20 nationwide locations, with evident operating benefits. All panel agencies are operating under standardised terms and conditions, with significant improvements of the quality of agency.
